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BSB30407 Certificate III in Business Administration Download PDF Version

Course Description

This qualification reflects the role of individuals who apply a broad range of administrative competencies in varied work contexts, using some discretion and judgement. They may provide technical advice and support to a team.

Job Roles

Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:

  • Accounts Receivable Clerk
  • Accounts Payable Clerk
  • Clerk
  • Data Entry Operator
  • Junior Personal Assistant
  • Receptionist
  • Office Administration Assistant
  • Office Administrator
  • Word Processing Operator.

Qualification pathways

Prerequisites

There are no prerequisites for this qualification.

Pathways into the qualification

Preferred pathways for candidates considering this qualification include:

After achieving the BSB20107 Certificate II in Business or other relevant qualification/s

OR

providing evidence of competency in the majority of units required for the BSB20107 Certificate II in Business or other relevant qualification/s

OR

with some vocational experience assisting in a range of support roles without a formal business qualification.

Examples of indicative job roles for candidates seeking entry based upon their vocational experience include:

Administration Asssistant

  • Clerical Worker
  • Data Entry Operator
  • Information Desk Clerk
  • Office Junior
  • Receptionist.

This breadth of expertise would equate to the competencies required to undertake this qualification.

Pathways from the qualification

After achieving the BSB30407 Certificate III in Business Administration, candidates may undertake the BSB40507 Certificate IV in Business Administration, a qualification for those who work in a range of business environments and who contribute their technical skills and knowledge to supporting the work of a team or a range of other Certificate IV qualifications.

Licensing, Legislative, Regulatory or Certification Considerations

There is no direct link between this qualification and licensing, legislative and/or regulatory requirements. However, where required, a unit of competency will specify relevant licensing, legislative and/or regulatory requirements that impact on the unit.

 

Qualification rules

Total number of units = 13

2 core units plus

7 selected from the administration units listed below plus

4 electives selected from the remaining administration units, the generic business elective units listed below or from an equivalent AQF qualification in the BSB07 Business Services Training Package or any other currently endorsed national Training Package. If not listed below, a maximum of 2 electives may be selected from a Certificate II or Certificate IV qualification.

Elective units must be relevant to the work outcome, local industry requirements and the qualification level.

Units selected from other Training Packages must not duplicate units selected from or available within the BSB07 Business Services Training Package.

Where the packaging rules of this qualification meet the rules of a specialist qualification, the specialist qualification and not the generic qualification must be awarded.

Core Units

IT Use

BSBITU307A            Develop keyboarding speed and accuracy

Occupational Health and Safety

BSBOHS201A          Participate in OHS processes
Administration Units

Financial Administration

BSBFIA302A            Process payroll
BSBFIA303A            Process accounts payable and receivable
BSBFIA304A            Maintain a general ledger

General Administration

BSBADM307B         Organise schedules

IT Use

BSBITU302A            Create electronic presentations
BSBITU303A            Design and produce text documents
BSBITU304A            Produce spreadsheets
BSBITU306A            Design and produce business documents
BSBITU309A            Produce desktop published documents

Writing

BSBWRT301A         Write simple documents
Generic Business Elective Units

Customer Service

BSBCUS301A          Deliver and monitor a service to customers

Diversity

BSBDIV301A           Work effectively with diversity

Financial Administration

BSBFIA301A            Maintain financial records

General Administration

BSBADM302B         Produce texts from notes
BSBADM303B         Produce texts from audio transcription
BSBADM311A         Maintain business resources

Information Management

BSBINM301A          Organise workplace information
BSBINM302A          Utilise a knowledge management system
BSBINM303A          Handle receipt and despatch of information

Innovation

BSBINN201A           Contribute to workplace innovation

Interpersonal Communication

BSBCMM301A        Process customer complaints

IT Use

BSBITU301A            Create and use databases
BSBITU305A            Conduct online transactions

Occupational Health and Safety

BSBOHS407A          Monitor a safe workplace

Product Skills and Advice

BSBPRO301A          Recommend products and services

Sustainability

BSBSUS201A           Participate in environmentally sustainable work practices

Workplace Effectiveness

BSBWOR204A         Use business technology
BSBWOR301A         Organise personal work priorities and development
BSBWOR302A         Work effectively as an off‑site worker

Employability skills summary

BSB30407 Certificate III in Business Administration

The following table contains a summary of the employability skills required by the creative industry sectors for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability Skill

Industry requirements for this qualification include

Communication:

  • clearly communicating workplace information to others (verbal and non‑verbal)
  • communicating sensitively in a cross‑cultural context
  • communicating with colleagues and clients to handle verbal enquiries such as clarifying instructions and responding to requests for information
  • communicating with people who speak languages other than English
  • interpreting needs of clients (internal or external)
  • interpreting the needs of customers
  • reading and interpreting workplace related documentation
  • writing to audience needs.

Teamwork:

  • applying knowledge of own role to complete activities efficiently to support team activities and tasks
  • working in a team of people to provide office administration services
  • working with diverse individuals and groups.

Problem solving:

  • developing practical responses to common breakdowns in workplace systems and procedures
  • rectifying discrepancies or errors in documentation and transactions
  • taking action to resolve concerns.

Initiative and enterprise:

  • adapting to new and emerging situations in the workplace
  • being proactive and creative in responding to workplace problems, changes and challenges.

Planning and organising:

  • allocating resources to workplace tasks and requirements
  • collecting, analysing and organising workplace data
  • identifying risk factors and taking action to minimise risk
  • organising meeting schedules for clients and colleagues and negotiating alternative arrangements
  • planning for contingencies
  • planning information and documentation requirements
  • utilising or determining required resources.

Self‑management:

  • following workplace documentation such as codes of practice or operating procedures
  • projecting a professional image when representing the organisation
  • setting own work program and managing time to ensure tasks are done on time
  • taking personal responsibility at the appropriate level
  • working ethically when dealing with financial transactions.

Learning:

  • maintaining continuous learning by seeking out opportunities for improvement and developing new skills
  • seeking assistance and expert advice.

Technology:

  • using business related technology safely (OHS)
  • using business technology such as software programs for word processing spreadsheets, presentation and scheduling.

 

 
 
 
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