ICA30105 - Certificate III in Information Technology

Description

This qualification provides the skills and knowledge for an individual to be competent in introductory ICT ‘technical’ functions and is designed to support information activities in the workplace and to achieve a degree of self‑sufficiency as an advanced ICT ‘user’. The will give employers a degree of confidence in an individual’s usefulness in the workplace as it has a strong suite of 6 common core ICT units building on the prerequisite knowledge and skills from the 8 Certificate II in IT core units.

The qualification provides for a number of electives at Certificate IV in IT level thus offering a degree of stretch in learning plus potential pathways into higher level qualifications. A small number of electives can be chosen beyond the ICT Training Package and it is possible to achieve this qualification during the final years of secondary school education, subject to the demonstration of competency to a standard expected in the workplace.

It has 3 specialist streams with direct relevance to workplace roles, with each stream providing for natural progression into higher qualifications

Applications Stream - Provides skills in advanced use of applications and could provide basic application software support within an organisation. Natural progression into several Certificate IV in IT qualifications including Multimedia or Programming.

Network Administration Stream Develops skills in the administration and maintenance of the user environment for a computer network. Graduates could work as a network administrator within an organisation. There are several vendor courses that may be integrated in this qualification. Natural progression into several Certificate IV in IT qualifications including Networking or Websites.

Support Stream Provides skills in basic use of a range of technologies to provide first level diagnostic support to people using ICT. This stream may provide for natural progression into several Certificate IV in IT qualifications including Multimedia, Support or Websites.

Job Roles
Depending on the stream selected, graduates from this qualification could work in basic personal computer (PC) support, basic network/system administration or in first level help desk roles. Additionally, using a selection of retail or sales units from other Training Packages, people could work in ICT retailing or vendor product support. Small to medium enterprises (SMEs) will find the outcomes of this qualification useful at advanced ICT user or introductory technical support levels.

Possible job titles include:

Prerequisite Requirements
The following units are prerequisites for this qualification as they contain the basic fundamentals of ICT knowledge and skills for all the qualifications at Certificate III in IT and above:

BSBCMN106B             Follow workplace safety procedures
ICAD2012B                 Design organisational documents using computing packages
ICAU1128B                 Operate a personal computer
ICAU2005B                 Operate computer hardware
ICAU2006B                 Operate computing packages
ICAU2013B                 Integrate commercial computing packages
ICAU2231B                 Use computer operating system
ICAW2001B                Work effectively in an IT environment
ICAW2002B                Communicate in the workplace

There are no specific prerequisites for ICA05 core units in this qualification, however prerequisite arrangements for non‑ICA05 core and any elective units should be checked with the originating Training Package. However, it should be noted that units shown in italics and with * in the following lists may have been completed in Certificate IV in IT (Multimedia) if this was the pathway to this Diploma qualification.

Qualification Structure
To attain the ICA30105 Certificate III in Information Technology 14 to 16 units must be achieved (depending on the specialist stream chosen):

• 6 common core units; plus
• 4 specialist core stream units – Applications, or
• 6 specialist core stream units – Network Administration, or
• 5 specialist core stream units – Support; plus
• 4 elective units

Achieve 2 Elective Units Chosen from the Following Sources (Listed in Recommended Order)
* other ICA30105 streams not already selected; and/or
*ICA30105 Electives list below; and/or
* elsewhere in the ICA05 Information and Communications Technology Training Package (at Certificate III or Certificate IV)

Achieve 2 Elective Units Chosen from the Following Sources  (Listed in Recommended Order)
* any of the above core or elective sources; and/or
* preferred Training Packages (at Certificate III or Certificate IV) (BSB01 Business Services; ICT02 Telecommunications; CUF01 Film, TV, Radio and Multimedia; ICP05 Printing and Graphic Arts; WRR02 Retail; CUV03 Visual Arts, Craft and Design) and/or
* any other Training Package (at Certificate III or Certificate IV) based on documented industry or enterprise need.

Electives
ICAB3018B         Develop macros and templates for clients using standard products
ICAB4135B         Create a simple mark‑up language document to specification
ICAB4169B         Use development software and IT tools to build a basic website
ICAB4225B         Automate processes
ICAD4190B        Maintain information standards
ICAD4217B        Create technical documentation
ICAI3021B          Connect internal hardware components
ICAI3110B          Implement system software changes
ICAI4029B          Install network hardware to a network
ICAI4030B          Install software to networked computers
ICAI4097B          Install and configure a network
ICAS4108B         Complete database back‑up and recovery
ICAS4127B         Support system software
ICAS4134B         Provide first‑level remote help desk support
ICAS4191B         Maintain website performance
ICAS4201B         Transfer content to a website using commercial packages
ICAT4185B         Create a website testing procedure
ICAU4207B        Apply web authoring tool to convert client data for websites
ICTCC330B    Manage customer relationship

Elective Clusters

Employability Skills Summary

The following table contains a summary of the Employability Skills required for a User Support Specialist. The Employability Skills facets described here are broad industry requirements that may vary depending on qualification packaging options.